ArtfulCrafter.com Shipping and Delivery

Understanding Shipping

Q. How are items shipped?

A. For domestic shipping ArtfulCrafter.com ships on an insured basis via UPS. The shopper selects the method of shipping in Step 2 of the checkout process.

Q. What shipping methods are available, what are the charges?

A. For domestic shipping the shipping methods available are UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air. As well Artful Crafter can ship USPS. All shipments are from Havertown, PA. Depending on destination, UPS Ground delivery will generally be 7 business days or less. UPS Select will be 3 business days. Please allow an additional 24 hours for processing. Artful Crafter will ship to any country in the world by whatever method is practical accordiung to the customer's wished including USPS, UPS or ocean transport. Shoppers should contact us via email at support@artfulcrafter.com On all orders shipped outside the contiguous states there may be additional freight charges on some items. Shoppers will be notified via email. Shipping charges are determined at the time of order based on the total order value. Some items, such as cement have shipping charges billed separately based on UPS charges for the weight sold.

Q. Are there any delays in shipping?

A. In stock items are shipped the morning following placement of the online order on a Sunday through Thursday basis. However we reserve a 24-72 hour shipping window on all orders. Orders placed on Friday and Saturday are not shipped until the following Monday morning. Items that are back ordered can add typically 1-2 weeks additional delay. The individual availability of ordered items is displayed in the shopping cart and the expected time to fulfill back orders is emailed to customers.

Q. Where do I specify my shipping address?

A. In Step 1 of the checkout process you will have the opportunity to enter a billing address and optionally a separate shipping address.

Q. Can I change a shipping address?

A. For any questions or changes about the delivery of your order please contact us. You may our Customer Service department at (877) 321-2080.

Q. Should I contact you or the carrier with questions about my delivery?

A. If you have general questions about the delivery of your order please contact us. You may our Customer Service department at (610) 321-2080.

Q. What do I do if the package looks damaged?

A. Inspect the package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the package is damaged on all delivery receipts before signing. If the package is damaged, refuse delivery and call our Customer Service department at (877) 321-2080.

Q. What if I discover the delivered item is damaged after the driver has left?

A. Call our Customer Service department at (877) 321-2080 and we will arrange to ship a replacement as well as return the damaged item. You should retain all packing material until you are completely satisfied with the condition of your delivered item.